free delivery in the UK & Australia

faq

use

What do I use with my EKKO cotton pad?

Your EKKO cotton pad can used with your favourite micellar water, cleanser, toner or even natural oil, such as coconut oil. For sustainable beauty tips & inspiration, follow our social pages, links below.

How long will my EKKO cotton pad last?

Your EKKO cotton pad will last approximately 200 uses. So if you use 1 a day, the pack of 8 will last over 4 years!

What else can I use my EKKO cotton pad for?

There are so many ways to get the most out of your EKKO cotton pads, from contouring to eye-masks. Join the EKKO community on social to keep up to date with the latest tips!

care

How do I clean my EKKO cotton pad?

To avoid staining, it’s best to wash your cotton pad with soap & warm water directly after use. Then throw them into the wash once or twice a week using your mesh laundry bag. For more information, see our care instructions on the Shop page.

Can I put my EKKO cotton pad in the dryer?

For maximum durability, it is best to keep them out of the dryer & just use the EKKO tag to hang them dry.

Should I use fabric softener when washing the cotton pad?

You should avoid using fabric softener where possible as they can affect absorbency. Join the EKKO community on social to get up to date care tips!

shipping & returns

Do you ship plastic-free?

Yes! All of our packaging is plastic-free. We use recycled tissue paper to package our cotton pads, & recyclable plastic-free kraft envelopes for shipping.

Where do you ship?

We currently ship (free!) to the UK & Australia. We are working on shipping to more countries. Please drop us a message if you are based elsewhere so we can monitor & respond to demand.

How long does the free shipping take?

In the UK, shipping will take 2-3 business days. In Australia, shipping time is 2-5 business days depending the state & location. We do also offer an express shipping option for an additional cost at checkout if needed.

Do you accept returns?

We can accept returns if the product has not been used. For details on our full returns policy, please see our Shipping & Returns section.